The Human Side of AI at Work

Brian Murphy, Global Head of Learning & Development at NTT DATA, shares his perspective on how AI is reshaping work and productivity. Drawing on his experience at Microsoft, AstraZeneca, and Citi, Brian argues for a human-centric coalition between people and machines. He explores how L&D and HR can steer organizations through AI transformation, ensuring it’s about value creation and capability — not just cost cutting.

Timestamps:

00:00 – Start

01:44 – Intro

03:45 – Challenges of redesigning work around AI

11:45 – Just a cost-cutting exercise?

16:08 – Role of people function in ensuring benefits, lessening friction

23:18 – An evolution of performance consulting

33:08 – Training AIs versus ‘training’ AIs

43:01 – How to be human-centric while deploying AI

51:01 – End

Contact:

• LinkedIn: linkedin.com/in/johnhelmer

• X: @johnhelmer

• Bluesky: @johnhelmer.bsky.social

• Website: learninghackpodcast.com