John Helmer talks to Henrietta Palmer, Learning Solutions Manager at a global travel company and joint winner of Gold in the ‘most innovative new learning technologies product – UK’ category at the Learning Technologies Awards Awards 2019 for the Otto learnbot. They talk about her early career, other pioneering AI work she has done, and the importance of good partner relationships with learning tech vendors.   01:23 How did she get her start in learning? 03:14 Did the move from vendor to practitioner change her view? 06:52 How has she seen L&D change during her time in the field? 09:04 Has broadband made us sloppy about learning design? 11:34 Developing an AI-driven learnbot 22:43 AI for content creation 25:28 What’s next? 27:42 Analytics 36:16 Are new L&D skills needed for analytics? 32:14 The current state of organisational learning   Contact Henrietta Palmer LinkedIn: https://www.linkedin.com/in/henrietta-palmer-learning-professional/   Contact John Helmer Twitter: @johnhelmer LinkedIn: https://www.linkedin.com/in/johnhelmer/ Website: http://johnhelmerconsulting.com/