LH #101 Learning Futures with Charles Jennings

The Chair of iVentiv’s upcoming Learning Futures conference talks AI, performance and L&D complacency.

John Helmer speaks with Charles Jennings, managing director of Duntroon Consultants and a founding partner of the 70:20:10 Institute. Charles has over 40 years of experience in corporate learning and performance improvement and is widely known for advocating the 70:20:10 framework. The conversation delves into the future of workplace learning, exploring how L&D professionals can evolve their strategies to drive organizational success in a rapidly changing environment.

Charles shares his thoughts on generative AI and its potential role in reshaping learning. He also discusses the importance of shifting focus from individual learning to team performance, emphasizing that teams are the “atomic units” of delivery in any organization.

The episode further explores the current obsession with skills mapping and competency frameworks, with Charles offering a more holistic approach. He challenges the idea that skills development alone can drive organizational excellence and highlights the broader systemic factors that contribute to high performance.

00:00 – Start
03:16 – Is his a ‘restless intelligence?’
06:19 – Will Gen AI prevent or reinforce bad habits in L&D
09:39 – Implications of AI for L&D’s role in the organisation
12:54 – The ‘skills obsession’ of L&D
17:17 – Are skills mapping exercises a waste of money
21:08 – Are we getting any better at thinking systemically
25:52 – Performance support: what are we waiting for
35:26 – Teams and social media
39:56 – Introducing the iVentiv conference Charles is Chairing
45:27 – Who does he follow?
50:41 – End